Probiotic FAQs
Short answers on strains, CFU, labels, storage and safety.
Contact
Ask us a question about probiotic supplements.
Probiotic Supplements UK answers general questions about probiotic supplements by email. Use the form on this page or write to us directly, and we will reply with plain-English, brand-neutral information.
- Email only, with no phone line
- General information on strains, CFU, labels and storage
- No personal medical advice or product recommendations
Get in touch
How to ask us a question
- LocationNewcastle upon Tyne, United Kingdom
- How we replyBy email, as soon as we can.
The simplest way to reach us is the question form at the top of this page. Choose the topic closest to your question, add as much detail as you can and send it. If you would rather use your own email account, write to info@probioticsupplements.co.uk.
We do not have a phone line, and there is no shop or office to visit. Keeping everything in writing means our answer stays in your inbox, ready to refer back to next time you are comparing labels.
Before you write
It often helps to include the details printed on the pack you are looking at, such as the strain names, the CFU count and the storage instructions.
If your question is about a product you already have, a clear photo of the label sent by email can save time. Please do not send detailed health information, as we can only reply with general information.
The form sits at the top of this page.
What we can and cannot help with
We are happy to explain anything our guides cover, and to help you make sense of a label you have in front of you. Typical questions include:
- What a strain name or strain code on a label means
- How a CFU count is stated and which date it applies to
- The differences between capsules, powders, gummies and drops
- How to store a probiotic once it is open
- What the mandatory wording on a UK food supplement label is for
What we cannot help with
We cannot give personal medical advice, say whether a probiotic is suitable for a health condition or suggest a dose beyond following the label. If you are pregnant or breastfeeding, have a weakened immune system or a serious illness, take medication including antibiotics, or are buying for a baby or child, please speak to a pharmacist or GP first.
We also cannot recommend a brand, take orders or deal with problems about a product you have bought. Questions about an order, a delivery or a damaged pack should go to the seller or to the business named on the label, and our guide on how to read a probiotic label shows where to find that name and address.
Next steps
What happens after you send a question
There is no charge for asking, and sending a question does not sign you up to anything.
We read your question
A member of our team reads every message and checks which of our guides already cover the topic.
We reply by email
You receive a plain-English answer, often with links to the guides that go into more detail. If we need more information, we ask.
We point you elsewhere if needed
If your question needs personal advice, we say so and suggest speaking to a pharmacist or GP instead.
We improve our guides
Questions that come up often show us what to explain more clearly. We do not publish your name or your message.
You may find your answer here first
Many common questions are already answered on the site.
Buying guides
Step-by-step help with choosing a probiotic and reading the pack.
Probiotic types
How capsules, powders, gummies, chewables and drops compare.
About us
Who we are and why our guides stay brand-neutral.
FAQs
Questions about contacting us
Can I phone you?
We do not have a phone line. All questions are answered by email, which gives you a written record of our reply.
Can you recommend a probiotic for me?
No. We do not recommend brands or products, and we cannot give personal medical advice. We can explain what the information on a label means, and a pharmacist can help you choose with your health in mind.
Is there a charge for asking a question?
No. Asking a question is free and carries no obligation, and we will not add you to a mailing list unless you ask us to.
What should I do if I feel unwell after taking a probiotic?
Please speak to a pharmacist or GP, or contact NHS 111 if you need advice quickly. We cannot advise on symptoms by email.